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About Purdue Healthcare Advisors
Purdue Healthcare Advisors (PHA) is a not-for-profit outreach initiative from Purdue
University’s Regenstrief Center for Healthcare
Engineering that serves the training, project
facilitation, and assessment needs of the
healthcare industry to increase cost savings
and better the patient-care environment. PHA
strives to improve patient care by enabling
health care organizations to build capacity for
change. PHA’s lean process improvement,
quality reporting, and/or health IT services
are focused on rural communities as well as
practices, federally qualified health centers,
critical access hospitals and rural hospitals,
and other small and under-resourced
providers. |
By Purdue Healthcare Advisors
Purdue Healthcare Advisors (PHA) will
use PHA Direct, the e-learning platform
it launched earlier this year, to expand
access for the training and certification of
Lean Daily Improvement Facilitators.
“Today’s technology allows us to share
across the country what Purdue University
experts have learned through a decade of
coaching and training health care workers,
many who have limited resources to make
the changes necessary to support highquality
care and meet the requirements of
state and federal compliance programs,”
said PHA Director Randy Hountz, MSM.
“In hundreds of cases, we’ve proved that
Lean Daily Improvement (LDI) can reduce
costs and increase revenue for clinics
and hospitals as well as improve quality
measures, clinical outcomes, and patient
satisfaction.”
Now clinicians, administrators and practice
managers, and others working in health
care — regardless of their location — can
study to become a certified LDI facilitator.
The course is part of Lean Immersion,
a new, online training, coaching and
community-building program offered
by PHA and the Regenstrief Center for
Healthcare Engineering at Purdue. Lean
Immersion serves to address barriers to
performance improvement specific to
health care, such as complex processes,
subtle people-to-people interactions and behavior-change
challenges. Course
registration is open
and ongoing.
Trained LDI
facilitators will
be able to make systematic, small-step
changes while work is being done and
sustain the gains that have been made
through other change efforts. They will be
equipped with the knowledge and tools to
identify a problem to solve, choose a key
performance metric, collect and display
data visually, run team huddles to get to
root causes, assign corrective actions and
keep the process moving on a daily or
weekly basis.
Providing organizations with a way for
their lean teams to make small but
meaningful daily adjustments in order to
move or hold a metric is an essential part
of a lean strategy, according to PHA senior
adviser Jack Fenton, BBM, LSSGB, LGC.
LDIF course participants may choose to
complete the online training first to earn
a digital badge, a recognized credential
from Purdue. They have the option, but
no obligation, to upgrade to complete
the requirements for full certification.
Coursework consists of online learning
modules, quizzes, discussion, handson
exercises, reflective practice and
contribution to PHA Direct’s online
community, Connect, which houses
tools and real-world,
process-improvement
case
studies. Certification
includes the
training component
plus successful
completion of applied work.
While the LDI facilitator course introduces
lean methodologies that allow point-ofservice
teams to take ownership of and
rework the process, the Lean Behavior
Change facilitator course set to launch in
2019 focuses on developing the soft skills
(i.e., interpersonal skills or "people skills")
needed for the process to work.
Learn more about the program at
https://pha.purdue.edu/lean-immersion.